DAWAILO has two different levels of delivery service depending on its local store presence. Most areas of Karachi and Hyderabad (mentioned in the table below) come under DAWAILO’s service zones. All other areas in Pakistan come under non-service zones. 

The following fees apply to DAWAILO deliveries:

1. Service Zones 
   1. Order Value below Rs. 500 – Rs. 200 delivery fee
   2. Order value Rs. 500 and above – Free Delivery
2. Non-Service Zones
   1. Order weight below 0.5 kg – Rs. 200 delivery fee
   2. Order weight above 0.5 kg – Rs. 200 delivery fee, plus Rs. 200 for each additional kg above 0.5 kg.

The Service Zones are defined as follows:

1. Karachi
   1. Zone 1 – Bahadurabad, SMCHS, DMCSH, Shahrah-e-faisal, Garden East,Garden West,PIB Colony
   2. Zone 2 – Nazimabad, Liaquatabad, North Nazimabad A to W, , Federal B Area, Gulberg Town, Buffer Zone, North Karachi 5A1, New Karachi 5
   3. Zone 3 – DHA Phase 1 To Phase 8 , Clifton, Gizri, Delhi Colony, Lalazar, I.I. Chundighar Road, Cantt Station
   4. Zone 4 – Gulshan 1 to 13 Blocks 15 to 19 Blocks, Johar all 22 blocks, Mosamyat, Safoora Chorangi, Gulzar e Hijri, Abbas Town, Karachi University
   5. Zone 5 – Shah Faisal Town, Malir Contonment, Jinnah Int Airport, Model Colony, Malir Halt, Drigh Road, Star Gate
2. Hyderabad – All Towns

Some additional items to consider:

1. Delivery in cities other than Karachi and Hyderabad shall be considered as delivery in non-service zone.
2. In case of delivery charges of more than Rs. 200, our call center agent will call the customer to inform them of the excess delivery charges before confirming the order from customer.
3. The customer should ensure the delivery as per bill at the time of receipt of goods.
4. For all non-service zones, DAWAILO is partnering with a third party logistics provider to provide its services to customers.